Privacy policy

Last Updated: 17/06/2026

1. Introduction

Fashion Real Doll ("Fashion Real Doll", "we", "our", or "us") is committed to protecting the privacy and personal data of visitors, customers, and users of our website.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use www.fashionrealdoll.com (the "Website"), create an account, purchase products, communicate with us, or otherwise interact with our services.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, applicable German data protection legislation, and other privacy laws that may apply to users located in other jurisdictions.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for the processing of personal data collected through this Website is:

Poli Digital UG (haftungsbeschränkt)
Max-Beer Strasse 21
10119 Berlin
Germany

Commercial Register: HRB 227308
Register Court: Amtsgericht Charlottenburg

VAT Identification Number: DE343779402

Managing Director: Danilo Polidori

Email: support@fashionrealdoll.com
Telephone: +49 152 52199665

For any questions regarding this Privacy Policy or the processing of personal data, users may contact us using the details provided above.

3. Types of Personal Data Collected

We may collect, store, and process the following categories of personal data:

Information You Provide Directly

When using our Website, creating an account, placing an order, contacting customer support, submitting forms, or communicating with us, you may provide:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account login credentials

  • Order information

  • Purchase history

  • Customer support communications

  • Consultation requests

  • Product preferences

  • Review submissions

  • Information voluntarily provided through forms or communications

Payment Information

Payments are processed by third-party payment providers.

Depending on the payment method selected, payment providers may collect:

  • Payment card details

  • Banking information

  • Transaction identifiers

  • Payment verification information

  • Fraud prevention data

Fashion Real Doll does not store complete payment card information on its own servers.

Account Information

Users who create a customer account may provide or generate:

  • Username

  • Password (encrypted by service providers)

  • Saved addresses

  • Order history

  • Wishlist information

  • Account preferences

Automatically Collected Information

When users access the Website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language settings

  • Date and time of access

  • Referring websites

  • Visited pages

  • Session activity

  • Clickstream data

  • Website interaction data

  • Diagnostic information

Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, and similar technologies to:

  • Ensure proper Website functionality

  • Improve user experience

  • Maintain security

  • Analyze Website performance

  • Measure traffic and usage

  • Remember user preferences

Additional information regarding cookies and tracking technologies is available in our Cookie Policy.

4. Special Category Data

Fashion Real Doll does not intentionally collect or process special categories of personal data as defined under Article 9 GDPR.

Users are requested not to submit information relating to:

  • Health conditions

  • Biometric data

  • Genetic data

  • Religious beliefs

  • Political opinions

  • Trade union membership

  • Sexual orientation

unless such information is voluntarily included in communications initiated by the user.

Any such information will be handled with appropriate confidentiality and only where necessary to respond to the user's request.

5. Adult Products and Age Requirements

Fashion Real Doll offers products intended exclusively for adults aged 18 years or older, or the minimum legal age required in the user's jurisdiction.

By accessing the Website, creating an account, subscribing to communications, or placing an order, users confirm that they satisfy all applicable legal age requirements.

We may process personal data where reasonably necessary to:

  • Verify eligibility;

  • Prevent fraudulent transactions;

  • Comply with legal obligations;

  • Satisfy payment provider requirements;

  • Protect the integrity and security of our services.

We reserve the right to refuse service, suspend transactions, cancel orders, or request additional verification where there is reasonable cause to believe that a user does not meet applicable age requirements.

6. Purposes of Data Processing

We process personal data for the following purposes:

Contract Performance

To:

  • Process and fulfill orders;

  • Manage customer accounts;

  • Deliver purchased products;

  • Provide customer support;

  • Respond to inquiries;

  • Manage warranties and after-sales services;

  • Process returns and refunds;

  • Verify transactions.

Legal Compliance

To comply with:

  • Tax obligations;

  • Accounting requirements;

  • Consumer protection laws;

  • Anti-fraud obligations;

  • Court orders;

  • Regulatory requirements.

Security and Fraud Prevention

To:

  • Detect suspicious activity;

  • Prevent unauthorized access;

  • Protect customer accounts;

  • Reduce payment fraud;

  • Maintain Website security.

Analytics and Service Improvement

To:

  • Understand Website performance;

  • Analyze visitor behavior;

  • Improve user experience;

  • Identify technical issues;

  • Improve products and services.

Customer Communications

To:

  • Respond to inquiries;

  • Provide order updates;

  • Deliver service-related notifications;

  • Communicate account information;

  • Provide support requested by users.

7. Legal Bases for Processing

Where required by applicable law, we process personal data on one or more of the following legal bases:

Performance of a Contract

Processing necessary to fulfill orders, manage accounts, provide services, and perform contractual obligations.

Legal Obligations

Processing necessary to comply with legal, tax, accounting, regulatory, and governmental requirements.

Legitimate Interests

Processing necessary for:

  • Website administration;

  • Fraud prevention;

  • Security monitoring;

  • Business operations;

  • Customer support;

  • Service improvement.

Where processing is based on legitimate interests, we ensure that such interests are balanced against the rights and freedoms of users.

Consent

Where required by law, processing is carried out based on user consent.

Users may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8. Privacy and Discretion

Fashion Real Doll recognizes the importance of privacy, confidentiality, and discretion when purchasing intimate and adult-oriented products.

Personal information collected through this Website is processed with strict confidentiality and is accessible only to authorized personnel and carefully selected service providers involved in order fulfillment, payment processing, customer support, fraud prevention, logistics, and legal compliance.

Orders are shipped using discreet packaging whenever available. Packaging, shipping labels, and delivery documentation are designed to protect customer privacy and avoid unnecessary disclosure of the nature of purchased products.

Fashion Real Doll does not publicly disclose information regarding individual purchases and processes personal data solely for legitimate business purposes, contractual obligations, fraud prevention, legal compliance, customer support, and other purposes described within this Privacy Policy.

Appropriate technical and organizational measures are implemented to safeguard personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

9. Detailed Information on the Processing of Personal Data

Personal data may be processed directly by Fashion Real Doll or through carefully selected third-party service providers acting on our behalf or as independent data controllers where applicable.

The services described below may collect, process, store, or transfer personal data in accordance with their respective privacy policies and applicable laws.

10. E-Commerce Platform and Website Operations

Shopify

Fashion Real Doll operates through Shopify, an e-commerce platform provided by Shopify Inc. and its affiliated entities.

Shopify enables us to manage:

  • Website hosting

  • Product catalog management

  • Customer accounts

  • Order processing

  • Checkout functionality

  • Payment integrations

  • Customer support features

  • Security monitoring

Personal data processed through Shopify may include:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number

  • Order history

  • Account information

  • Device information

  • IP address

  • Transaction information

  • Customer support communications

Shopify may process personal data in Canada, the United States, the European Union, and other jurisdictions where Shopify and its service providers operate.

For additional information, users may consult Shopify's Privacy Policy.

11. Customer Accounts

Users may create customer accounts on the Website.

Customer accounts allow users to:

  • Track orders

  • View order history

  • Save shipping information

  • Manage account preferences

  • Access customer services

Personal data processed in connection with customer accounts may include:

  • Name

  • Email address

  • Password credentials

  • Address information

  • Order history

  • Account preferences

Users are responsible for maintaining the confidentiality of their login credentials.

Fashion Real Doll is not responsible for unauthorized access resulting from compromised passwords or user negligence.

12. Payment Processing

Fashion Real Doll uses trusted third-party payment providers to process transactions securely.

Payment information is generally collected directly by the selected payment provider and processed according to that provider's own privacy practices.

Fashion Real Doll does not store complete payment card details on its own systems.

Shopify Payments

Shopify Payments is used to facilitate secure payment processing.

Personal data processed may include:

  • Payment information

  • Transaction details

  • Billing information

  • Device information

  • Fraud prevention information

Processing may occur in multiple jurisdictions depending on the payment infrastructure used.

Stripe

Stripe may be involved in payment processing either directly or through Shopify Payments.

Personal data processed may include:

  • Payment details

  • Transaction information

  • Billing information

  • Fraud detection information

  • Device identifiers

  • IP address

Stripe may process data internationally subject to applicable safeguards and contractual protections.

PayPal

Users may choose PayPal as a payment method.

PayPal may collect and process:

  • Payment information

  • Account identifiers

  • Billing information

  • Transaction information

  • Device information

  • Fraud prevention data

PayPal acts as an independent data controller regarding information processed through its own systems.

Klarna

Users may choose Klarna payment services where available.

Klarna may process:

  • Identification information

  • Contact information

  • Billing information

  • Payment information

  • Transaction information

  • Creditworthiness information where permitted by law

Klarna may conduct assessments necessary to provide installment payment services and fraud prevention measures.

Shop Pay

Shop Pay enables accelerated checkout functionality and payment processing.

Data processed may include:

  • Customer identity information

  • Shipping information

  • Payment information

  • Transaction history

Shop Pay operates within the Shopify ecosystem and may retain information to facilitate future purchases.

13. Website Analytics and Performance Monitoring

Google Analytics 4

Fashion Real Doll uses Google Analytics 4 to understand how visitors interact with the Website.

Google Analytics may collect:

  • Device information

  • Browser information

  • Usage data

  • Session information

  • Traffic sources

  • Approximate geographic information

  • Website interaction data

Google Analytics uses cookies and similar technologies to generate reports regarding Website usage and performance.

IP addresses are processed according to Google's technical and privacy safeguards.

Users may prevent certain analytics activities through cookie settings and browser controls.

14. Customer Reviews and User-Generated Content

Judge.me

Fashion Real Doll uses Judge.me to collect and display customer reviews.

Judge.me may process:

  • Customer names

  • Email addresses

  • Review content

  • Ratings

  • Order verification information

  • Website interaction data

Reviews submitted by users may become publicly visible on the Website.

Users should avoid including sensitive personal information within review content.

Fashion Real Doll reserves the right to moderate, edit, or remove content that violates applicable laws, customer privacy, or Website policies.

15. Communications and Customer Support

When users contact Fashion Real Doll, personal data may be processed to provide assistance and support.

This may include:

  • Email communications

  • Contact form submissions

  • Consultation requests

  • Order-related inquiries

  • Customer service interactions

Personal data processed may include:

  • Name

  • Email address

  • Telephone number

  • Order information

  • Support requests

  • Communication history

Communications are retained only as long as reasonably necessary to provide support, fulfill legal obligations, resolve disputes, or protect legitimate interests.

16. Recipients of Personal Data

Personal data may be shared with trusted third parties where necessary to provide services, fulfill contractual obligations, comply with legal requirements, or protect legitimate interests.

Recipients may include:

  • Shopify

  • Shopify Payments

  • Stripe

  • PayPal

  • Klarna

  • Shop Pay

  • Google

  • Judge.me

  • Logistics providers

  • Shipping carriers

  • Hosting providers

  • IT service providers

  • Fraud prevention providers

  • Professional advisors

  • Accountants

  • Legal advisors

  • Regulatory authorities where required by law

All service providers are selected with appropriate consideration for privacy, security, and legal compliance.

17. International Data Transfers

Because Fashion Real Doll operates internationally and serves customers worldwide, personal data may be transferred to and processed in countries outside the user's country of residence.

Such countries may include:

  • Germany

  • Other European Economic Area countries

  • United Kingdom

  • Canada

  • United States

  • Other jurisdictions where our service providers operate

Where required by applicable law, appropriate safeguards are implemented to protect personal data during international transfers.

Such safeguards may include:

  • Adequacy decisions issued by competent authorities;

  • Standard Contractual Clauses (SCCs);

  • Contractual safeguards;

  • Other legally recognized transfer mechanisms.

Users may contact us for additional information regarding international data transfer safeguards.

18. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate interests.

Retention periods may include:

Customer Accounts

Retained until account deletion or closure, unless longer retention is required by law.

Orders and Transaction Records

Retained for the period required by tax, accounting, and commercial regulations, which may extend up to ten (10) years or longer where legally required.

Customer Support Communications

Retained for as long as reasonably necessary to manage customer relationships, resolve disputes, and comply with legal obligations.

Analytics Data

Retained according to the retention settings configured within the analytics platform.

Reviews and User Content

Retained while published or as necessary to maintain service integrity and comply with legal obligations.

Upon expiration of the applicable retention period, personal data will be securely deleted, anonymized, or otherwise rendered inaccessible unless further retention is required by law.

19. Cookie Policy


Fashion Real Doll uses cookies and similar technologies to ensure the proper operation of the Website, improve user experience, maintain security, analyze Website performance, and remember user preferences.

Detailed information regarding the cookies and tracking technologies used on the Website, their purposes, retention periods, legal bases for processing, and available consent management options can be found in our Cookie Policy:

https://fashionrealdoll.com/pages/declaration

Users may review, modify, or withdraw cookie consent preferences at any time through the consent management tools available on the Website.

 


20. Security of Personal Data

Fashion Real Doll takes the protection of personal data seriously and implements appropriate technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, accidental loss, destruction, or unlawful processing.

Security measures may include:

  • Access controls and authentication procedures;

  • Encryption technologies where appropriate;

  • Secure hosting environments;

  • Monitoring and logging systems;

  • Restricted access to personal information;

  • Staff confidentiality obligations;

  • Fraud prevention and security monitoring systems.

While we strive to protect personal information using commercially reasonable safeguards, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Users acknowledge that they provide information at their own risk.

21. Data Breach Response

In the event of a personal data breach that may pose a risk to the rights and freedoms of individuals, Fashion Real Doll will take appropriate measures in accordance with applicable data protection laws.

Where required by law, we may:

  • Notify competent supervisory authorities;

  • Inform affected individuals;

  • Investigate the incident;

  • Implement corrective measures;

  • Cooperate with regulatory authorities.

22. Children's Privacy

Fashion Real Doll does not knowingly collect personal information from children.

Our products and services are intended exclusively for adults who have reached the legal age required in their jurisdiction.

If we become aware that personal data has been collected from a child without appropriate legal authorization, we will take reasonable steps to delete such information as quickly as possible.

Parents or legal guardians who believe that a child has provided personal information may contact us at:

support@fashionrealdoll.com

23. User Rights Under the GDPR and UK GDPR

If you are located within the European Economic Area (EEA), the United Kingdom, or another jurisdiction that grants similar rights, you may exercise certain rights regarding your personal data.

Subject to applicable legal limitations, you have the right to:

Right of Access

Request confirmation as to whether personal data concerning you is being processed and obtain access to such data.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of personal data where there is no legal basis requiring continued processing.

Right to Restriction of Processing

Request limitation of processing activities in certain circumstances.

Right to Data Portability

Receive personal data in a structured, commonly used, and machine-readable format and, where technically feasible, request transmission to another controller.

Right to Object

Object to processing based on legitimate interests or direct marketing activities.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to Lodge a Complaint

Submit a complaint to a competent data protection authority if you believe your rights have been violated.

24. Right to Object to Direct Marketing

Where personal data is processed for direct marketing purposes, users have the right to object at any time.

Upon receiving such an objection, Fashion Real Doll will cease processing personal data for direct marketing purposes unless another lawful basis applies.

Users may unsubscribe from marketing communications through the unsubscribe mechanism included within communications or by contacting us directly.

25. Exercising Your Rights

Requests concerning personal data may be submitted to:

support@fashionrealdoll.com

To protect user privacy and prevent unauthorized disclosures, we may request information necessary to verify the identity of the requesting individual before responding.

We will respond within the time periods required by applicable law.

In most cases, responses will be provided within one month of receiving a valid request, although this period may be extended where legally permitted.

Requests are generally free of charge unless they are manifestly unfounded, excessive, repetitive, or otherwise permitted by law to incur a reasonable administrative fee.

26. Additional Information for Users in Switzerland

Users located in Switzerland may exercise rights available under the Swiss Federal Act on Data Protection (FADP).

Subject to applicable law, Swiss users may request:

  • Access to personal data;

  • Correction of inaccurate data;

  • Restriction of processing;

  • Deletion of personal data;

  • Objection to processing;

  • Data portability where applicable.

Requests may be submitted using the contact information provided in this Privacy Policy.

27. Additional Information for Users in Canada

Users located in Canada may have rights under applicable federal and provincial privacy laws.

Canadian users may request:

  • Access to personal information;

  • Correction of inaccurate information;

  • Information regarding processing activities;

  • Information regarding disclosure to third parties.

Where required by applicable law, consent may be withdrawn subject to contractual, legal, or regulatory restrictions.

28. Additional Information for International Users

Fashion Real Doll serves customers worldwide.

Users located outside Germany acknowledge that personal data may be processed, stored, and transferred internationally in accordance with this Privacy Policy.

Where required by applicable law, appropriate safeguards are implemented to protect personal information during international transfers.

29. Legal Basis Clarification

Depending on the circumstances, Fashion Real Doll may process personal data under one or more of the following legal bases:

  • Performance of a contract;

  • Compliance with legal obligations;

  • Legitimate interests;

  • User consent;

  • Protection against fraud and abuse;

  • Protection of legal claims;

  • Compliance with governmental or regulatory obligations.

Where legitimate interests are relied upon, we perform appropriate balancing assessments to ensure that individual rights are respected.

30. Automated Decision-Making

Fashion Real Doll does not make decisions producing legal or similarly significant effects based solely on automated processing within the meaning of Article 22 GDPR.

However, certain service providers, payment processors, and fraud prevention systems may use automated systems to evaluate transactions, identify suspicious activity, or prevent fraud.

Such processing is carried out under the responsibility of the respective service provider and in accordance with applicable legal requirements.

31. Defense of Legal Claims

Personal data may be used where necessary for:

  • Establishing legal claims;

  • Exercising legal rights;

  • Defending legal proceedings;

  • Responding to regulatory investigations;

  • Enforcing contractual obligations.

Such processing may continue for as long as reasonably necessary to protect our legal interests and comply with applicable legal obligations.

32. Additional Information for Users in the United States

This section applies to users residing in the United States and supplements the information contained throughout this Privacy Policy.

Depending on the user's state of residence, additional privacy rights may apply under applicable state privacy laws.

Personal information collected through the Website may include:

  • Identifiers;

  • Contact information;

  • Account information;

  • Commercial information;

  • Purchase history;

  • Internet activity information;

  • Device information;

  • Payment-related information;

  • Customer service communications;

  • Analytics information.

The categories of personal information collected, disclosed, or processed are described throughout this Privacy Policy.

33. Rights of U.S. Users

Subject to applicable law, users residing in certain U.S. states may have the right to:

Access Personal Information

Request information regarding the personal information collected, used, disclosed, or processed.

Correct Personal Information

Request correction of inaccurate personal information.

Delete Personal Information

Request deletion of personal information, subject to applicable exceptions.

Obtain a Copy of Personal Information

Request a portable copy of personal information where legally required.

Opt-Out Rights

Where applicable, users may request that certain personal information not be used for targeted advertising or other activities regulated by applicable state privacy laws.

Non-Discrimination

Users will not be discriminated against for exercising privacy rights granted by law.

Requests may be submitted using the contact information provided in this Privacy Policy.

34. California Privacy Rights

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may request:

  • Access to personal information;

  • Correction of inaccurate information;

  • Deletion of personal information;

  • Information regarding categories of personal information collected;

  • Information regarding categories of third parties receiving personal information;

  • Limitation of certain processing activities where required by law.

Fashion Real Doll does not sell personal information in exchange for monetary compensation.

Where legally applicable, users may exercise opt-out rights concerning certain advertising or tracking activities.

35. Retention of U.S. Personal Information

Personal information collected from U.S. users is retained only for as long as reasonably necessary to:

  • Provide requested services;

  • Fulfill contractual obligations;

  • Comply with legal requirements;

  • Resolve disputes;

  • Prevent fraud;

  • Protect legal interests.

Retention periods vary depending on the nature of the information and the purpose of processing.

36. Changes to This Privacy Policy

Fashion Real Doll reserves the right to modify, update, revise, or replace this Privacy Policy at any time.

Changes may become necessary due to:

  • Changes in applicable laws;

  • Regulatory developments;

  • Business operations;

  • Technology changes;

  • Security requirements;

  • New products or services.

When material changes are made, we may provide notice through the Website, customer accounts, email communications, or other appropriate means where required by law.

Users are encouraged to review this Privacy Policy periodically.

The date shown at the top of this document indicates the most recent update.

37. Additional Information

Further information regarding the processing of personal data may be requested at any time by contacting:

support@fashionrealdoll.com

We will make reasonable efforts to provide clarification regarding:

  • Data processing activities;

  • Legal bases relied upon;

  • Data retention practices;

  • International transfers;

  • User rights.

38. Contact Information

For questions regarding this Privacy Policy or the processing of personal data, please contact:

Poli Digital UG (haftungsbeschränkt)
Max-Beer Strasse 21
10119 Berlin
Germany

Commercial Register: HRB 227308
Register Court: Amtsgericht Charlottenburg

VAT Number: DE343779402

Managing Director: Danilo Polidori

Email: support@fashionrealdoll.com

Telephone: +49 152 52199665

39. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

Personal Data

Any information relating to an identified or identifiable natural person.

Data Subject

The individual to whom personal data relates.

Processing

Any operation performed on personal data, including collection, storage, organization, use, disclosure, transfer, restriction, deletion, or destruction.

Controller

The natural or legal person that determines the purposes and means of processing personal data.

For the purposes of this Privacy Policy, the Controller is Poli Digital UG (haftungsbeschränkt).

Processor

A natural or legal person that processes personal data on behalf of the Controller.

User

Any individual accessing or using the Website.

Customer

Any user who purchases products or services through the Website.

Consent

Any freely given, specific, informed, and unambiguous indication of a user's wishes by which the user signifies agreement to the processing of personal data.

Cookies

Small text files stored on a user's device that enable Website functionality, security, analytics, or user preferences.

Device Information

Information relating to the device used to access the Website, including browser information, operating system, identifiers, and technical data.

Usage Data

Information automatically collected through interaction with the Website, including pages visited, session duration, navigation patterns, and technical diagnostics.

40. Legal References

This Privacy Policy has been drafted with consideration of applicable privacy and data protection laws, including where relevant:

  • General Data Protection Regulation (EU) 2016/679 (GDPR);

  • UK General Data Protection Regulation (UK GDPR);

  • German Federal Data Protection Act (BDSG);

  • Swiss Federal Act on Data Protection (FADP);

  • Applicable Canadian privacy legislation;

  • Applicable U.S. state privacy laws;

  • Consumer protection and electronic commerce regulations applicable to the operation of the Website.

Nothing in this Privacy Policy shall limit rights granted to individuals under applicable law.

Where local laws provide greater protections than those described in this Privacy Policy, the applicable legal requirements shall prevail.

41. Entire Privacy Policy

This Privacy Policy constitutes the complete privacy notice governing the collection, use, disclosure, storage, transfer, and protection of personal data processed through:

www.fashionrealdoll.com

By using the Website, creating an account, communicating with Fashion Real Doll, or placing an order, users acknowledge that they have read and understood this Privacy Policy.

Last Updated: 17/06/2026