Shipping policy

ORDER PROCESSING

Every order is manufactured and prepared on demand according to the selected model, configuration, and customization options.

Production times vary by manufacturer and product specifications and typically range between 3 and 21 business days.

Once production is complete, you will receive a confirmation email with tracking information and shipment details.

STORE PICKUP

Fashion Real Doll Showroom

Via Francesco Guicciardini, 13
00013 Tor Lupara, Rome, Italy

Orders may be collected daily between 10:00 and 18:00.

You will receive a notification once your order is ready for collection.

SHIPPING METHOD & DELIVERY

National and international shipping is included in the final price.

Depending on the product and destination, orders may be delivered using trusted carriers such as UPS, GLS, FedEx, DHL, or BRT through the following shipping methods:

Production Time: 3–21 business days

Air Freight Express EU: 8–12 business days

Air Freight Standard: 15–18 business days

Rail Freight: 35–45 business days

Sea Freight: Approximately 60 business days

All delivery timeframes are estimates only and do not constitute guaranteed delivery dates.

Production schedules, manufacturer workloads, customs inspections, transportation disruptions, weather events, public holidays, and other circumstances beyond our reasonable control may affect delivery times.

Fashion Real Doll shall not be liable for delays caused by third-party carriers, customs authorities, manufacturers, or force majeure events.

Tracking information is provided as soon as your order is dispatched.

Shipping is available throughout Europe, the United Kingdom, the United States, Canada, and many additional international destinations.

If your country is not listed during checkout, please contact our team before placing an order to verify availability and shipping options.

SHIPPING COSTS, TAXES & CUSTOMS

Destination Standard Shipping Free Shipping
🇪🇺 European Countries From €7.99 Orders over €89.99
🇬🇧 United Kingdom €16.00 Orders over €89.99
🌍 International €26.00 Orders over €89.99

Shipping costs are automatically calculated during checkout based on your delivery address.

Shipping Costs

Shipping costs are shown in the table above and are automatically calculated at checkout based on your delivery destination. Orders meeting the applicable free shipping threshold qualify for complimentary delivery.

Duties & Import Taxes

For most destinations, including the European Union, the United Kingdom, Norway, Switzerland, the United States (where available), Canada, Australia, and selected additional countries, customs duties, import taxes, and customs clearance are included in our shipping service.

Where duties and taxes are prepaid by us, no additional import charges will be due upon delivery.

If your destination is not covered by our prepaid shipping service, or if local import regulations require the recipient to act as the importer of record, any applicable duties, taxes, or customs fees will be clearly communicated before your order is shipped.

DISCREET SHIPPING

Every order is prepared and delivered with complete discretion.

All products are shipped using discreet packaging designed to protect customer privacy and minimize disclosure of the contents.

While packaging is generally neutral and unbranded, certain shipping labels, customs declarations, carrier requirements, or legal obligations may require limited information to appear on shipping documentation.

Your privacy is protected throughout every stage of production, shipment, and delivery.

REFUNDS, RETURNS & CANCELLATIONS

For complete information regarding returns, cancellations, and applicable consumer rights, please refer to our Refund Policy.

Due to the customized nature of many products and the made-to-order manufacturing process, specific conditions and limitations may apply.

RISK OF DELIVERY 

Risk of loss transfers to the customer upon physical delivery of the products to the customer or to a person designated by the customer, except where otherwise required by applicable consumer protection laws.

Customers are responsible for ensuring that the shipping address provided is accurate and that deliveries can be received safely at the designated location.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@fashionrealdoll.com.

Please include your order number together with clear photographs of the issue.

Each request is reviewed individually to ensure a fair and appropriate resolution.

CONTACT

For any questions regarding your order, shipping, or delivery, please contact our customer support team at support@fashionrealdoll.com.